Last updated: 13 November 2026
Diagnostika (diagnostika.app) is operated by BioTecNika Info Labs Pvt. Ltd., Bengaluru, India (“we”, “us”). This policy explains what personal data we collect when you use Diagnostika, why we collect it, and your rights under India’s Digital Personal Data Protection Act, 2023.
What we collect
- Details you give us when you book or request a price: your name, mobile number, email address, the test, lab and price you selected, and the page you were on.
- Prescription: if you upload one, the file (image or PDF). A prescription is health information, and we treat it with extra care.
- Your consent record: the consent text you agreed to and when.
- Technical data: basic logs such as IP address, browser type and pages visited, used for security and to keep the site working.
Why we use it
- To connect you with the lab you chose, and to call or message you about this booking or price request.
- To contact you about future tests, health check-ups and treatment options, where you have given consent for this.
- To prevent spam and misuse of the site.
- To improve our price comparisons and services.
We do not sell your personal data.
Who we share it with
- The lab you choose, where needed to complete your booking or get you a price.
- Service providers that host and run the site for us (website hosting, database and file storage), under confidentiality obligations.
- Authorities, where the law requires it.
When you continue to a lab’s website or call a lab, that lab’s own privacy policy applies to what you share with them.
Prices on this site
Prices are collected from labs’ public websites and from partner labs, and can change. The lab’s price at the time of booking is final. Diagnostika does not provide medical advice; please consult a doctor about which tests you need.
How long we keep it
We keep your details and prescription for 24 months from your last interaction, or until you withdraw consent, unless the law requires us to keep them longer.
How we protect it
Prescriptions are stored in private storage that is not publicly accessible. Access to personal data is limited to authorised staff. Data is sent over encrypted (HTTPS) connections.
Your rights
You can ask us to show you the data we hold about you, correct it, delete it, or stop contacting you. You can withdraw your consent at any time; this does not affect anything we did before you withdrew it. To do any of this, contact our Grievance Officer below.
Grievance Officer
Shekhar Suman
privacy@diagnostika.app
We will respond within 30 days. If you are not satisfied with our response, you may complain to the Data Protection Board of India.
Changes to this policy
We may update this policy. The date at the top shows when it last changed.